SERVICE AGREEMENT & TERMS OF SERVICE
Welcome to Holy City Auto Spa
Thank you for choosing Holy City Auto Spa. We are committed to providing exceptional workmanship, honest recommendations, and an outstanding customer experience. Please take a few moments to review the following Terms & Conditions before your appointment.
AGREEMENT
By scheduling an appointment, approving an estimate, paying a deposit, or allowing Holy City Auto Spa to begin work, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
Throughout this agreement, "Holy City Auto Spa," "we," "our," and "us" refer to Holy City Auto Spa and its owners, employees, representatives, and authorized agents. "Customer," "you," and "your" refer to the individual requesting or receiving our services or anyone acting on their behalf.
These Terms & Conditions apply to all mobile and drop-off services and are incorporated into every appointment confirmation, estimate, and invoice.
ESTIMATES & PRICING
All prices published on our website, social media, advertisements, or other marketing materials represent starting prices.
Final pricing is determined by factors including, but not limited to:
- Vehicle size
- Vehicle condition
- Contamination level
- Requested services
- Time and labor required
Whenever applicable, a written estimate will be provided before work begins. Written estimates remain valid for 7 days, provided the vehicle's condition has not changed.
No additional work or charges will be performed without your approval. If additional services become necessary due to previously undisclosed vehicle condition or at your request, we will discuss the recommendations, provide updated pricing, and obtain your approval before proceeding.
PAYMENT METHODS
We currently accept:
- Cash
- Business Checks
- Venmo
- Zelle
- Credit & Debit Cards
- AfterPay (when available)
A 3.5% processing fee applies to all credit and debit card transactions.
A 6% processing fee applies to all AfterPay transactions.
Payment is due upon completion of services unless otherwise agreed to in writing.
DEPOSITS & SCHEDULING
Certain services require a 20% deposit to reserve your appointment. Deposits are applied toward your final invoice.
Deposits are generally required for ceramic coatings, paint enhancement, paint correction, Spa Day, Spa Retreat, and any other service designated by Holy City Auto Spa at the time of booking.
We allow one non-weather-related reschedule at no charge. Additional reschedules may require a new deposit.
Appointments canceled with less than 24 hours' notice may result in forfeiture of the required deposit, except in cases of severe weather or emergencies at Holy City Auto Spa's discretion.
APPOINTMENT SCHEDULING
Our standard appointment days are:
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
Monday appointments are reserved for weather-related reschedules, scheduling adjustments, or other special circumstances at Holy City Auto Spa's discretion.
We do not schedule appointments on Sundays.
Customers are welcome to contact Holy City Auto Spa 24 hours a day, 7 days a week with questions, estimate requests, or booking inquiries. Communication availability does not guarantee appointment availability.
Please arrive as close to your scheduled appointment time as possible. Significant delays may require your appointment to be rescheduled.
MOBILE SERVICES
Many of our services, including Spa Day, are available as mobile appointments.
Mobile appointments require a safe and accessible work area. Depending on the service being performed, access to water and electricity may be required unless alternative arrangements have been approved by Holy City Auto Spa.
If utilities are unavailable, please contact us before your appointment so we can discuss available options.
Some services—including ceramic coatings, paint enhancement, paint correction, Spa Retreat, and certain specialty services—require a drop-off appointment to ensure the highest quality results.
VEHICLE PREPARATION
To help us provide the best possible service, please:
- Remove all personal belongings from your vehicle.
- Remove valuables whenever possible.
- Remove child safety seats if cleaning underneath them is requested.
For liability reasons, Holy City Auto Spa does not remove or reinstall child safety seats.
Please notify us before your appointment if your vehicle contains excessive pet hair, mold, bodily fluids, insects, needles, or other biohazards. Certain conditions may require specialized cleaning, additional charges, or refusal of service if they present a health or safety risk.
Holy City Auto Spa is not responsible for personal belongings left inside the vehicle.
VEHICLE INSPECTION & PRE-EXISTING CONDITIONS
Before work begins, we perform a visual inspection of your vehicle and may document existing conditions using written notes and/or photographs.
Holy City Auto Spa is not responsible for:
- Existing scratches, dents, chips, or paint defects
- Worn, faded, or deteriorated trim
- Previously damaged interior components
- Mechanical or electrical failures unrelated to our services
- Damage concealed by dirt, contamination, waxes, sealants, or previously installed products
- Paint defects or prior repair work revealed during washing, decontamination, polishing, or paint correction
Certain contaminants—including paint overspray, concrete splatter, excessive adhesive residue, industrial fallout, heavy tree sap, or similar materials—may require specialty services beyond standard detailing packages.
Holy City Auto Spa is not responsible for mechanical or electrical failures that occur during the normal operation of vehicle components with pre-existing wear or defects, including door handles, window regulators, seat mechanisms, hood latches, or similar components.
PAINT ENHANCEMENT, PAINT CORRECTION & CERAMIC COATINGS
Paint enhancement and paint correction are customized services. Every vehicle's paint is different, and no specific percentage of defect removal can be guaranteed.
All ceramic coating packages include a one-step paint enhancement prior to coating installation.
If additional defect removal is desired or recommended, multi-step paint correction is available at an additional cost after vehicle inspection and customer approval.
Ceramic coating services are performed in a controlled indoor environment and require appropriate curing time to ensure maximum durability and performance.
Ceramic coatings provide long-term protection but are not scratch-proof or maintenance-free. Proper washing and routine maintenance are essential to maximize the coating's appearance, performance, and longevity.
FINAL INSPECTION
Whenever possible, we ask customers to complete a final walk-through before the vehicle is released.
If you have any concerns regarding your service, please notify us during the final inspection or within 24 hours of service completion. We appreciate the opportunity to review and resolve any legitimate concerns promptly.
WEATHER POLICY
The safety of our customers, our team, and the quality of our work are our highest priorities.
Services may continue during light weather conditions when appropriate. If weather conditions become unsafe or prevent us from completing your appointment, we may pause or reschedule the service at no additional charge.
We do not offer rain checks or complimentary re-cleans after a service has been completed.
PHOTOS & MARKETING
Holy City Auto Spa may photograph or record your vehicle before, during, or after service for documentation, training, or marketing purposes.
No personal information will be shared without your permission.
If you prefer that your vehicle not be featured in marketing materials, please notify us before your appointment.
CUSTOMER EXPECTATIONS
Professional detailing can dramatically improve your vehicle's appearance, but no detailing service can reverse every sign of age or wear.
Some scratches, rock chips, stains, fading, oxidation, paint defects, and other permanent damage may remain after service.
Our goal is to provide honest recommendations and realistic expectations before work begins. If we believe a requested service will not achieve your desired results, we will discuss our recommendations with you before proceeding.
LIMITATION OF LIABILITY
Holy City Auto Spa is committed to providing professional workmanship and treating every vehicle with exceptional care.
Our liability for any claim arising from services performed is limited to the total amount paid for the service provided.
Holy City Auto Spa is not responsible for pre-existing damage, normal wear and tear, manufacturer defects, previously repaired surfaces, mechanical failures unrelated to our services, or issues resulting from conditions that existed prior to service.
SATISFACTION POLICY
Due to the customized nature of professional detailing services, completed services are non-refundable.
If you believe any aspect of your service did not meet your expectations, please notify us during the final inspection or within 24 hours of service completion. We value your feedback and appreciate the opportunity to review your concerns and, when appropriate, make them right.
THANK YOU!
Thank you for choosing Holy City Auto Spa.
We sincerely appreciate your trust and the opportunity to care for your vehicle. Our mission is to provide exceptional workmanship, honest recommendations, and a customer experience built on professionalism, integrity, and attention to detail. We look forward to serving you again.